At Shreon, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our refund and returns policy.

 

Cancellation Policy

Cancellations by the Customer

Customers can cancel orders within 24 hours of purchase, provided the item hasn’t been shipped or processed. To cancel an order:

  • Contact our customer service team immediately at contact@shreon.com during business hours.
  • Provide your order details and reason for cancellation.

If the order is canceled before shipment, a full refund will be processed to the original payment method within 5 days.

Cancellations by Shreon

We reserve the right to cancel orders in certain situations, including:

  • Unavailability of stock or products.
  • Inaccurate product information or pricing errors.
  • Fraudulent or suspicious transactions.

In the event of a cancellation initiated by Shreon, customers will be promptly notified, and a full refund will be issued to the original payment method within 5 days.

Refunds

We offer a 5-day refund policy from the date of delivery for most products. To be eligible for a refund:

  • The item must be unused and in the same condition as received.
  • It must be in its original packaging.
  • Your proof of purchase or receipt is required.

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within 5 days.

Returns

In the event of a return, please follow these steps:

  1. Contact our customer service team within 5 days of delivery to initiate the return process.
  2. Pack the item securely in its original packaging and include all accessories.
  3. Ship the item to the address provided by our customer service team.

Please note:

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service for return shipments.

Exceptions

Certain items are not eligible for returns or refunds, including:

  • Personalized or customized items.
  • Perishable goods.
  • Gift cards.

Contact Us

For any inquiries or to initiate a return, please contact our customer service team at contact@shreon.com during our business hours.

This Refund and Returns Policy applies only to purchases made directly from Shreon’s website.